Commercial property owners must keep customer service at the forefront of their minds. This philosophy also applies to landlord-tenant relations and small business owners.
Is your property designed (and managed) appropriately to deliver excellent service?
There are many points to consider when managing a commercial property for success. Location, building size, style, and layout all contribute to better customer service.
However, one necessity you cannot discount is property maintenance. Upkeep results in customer loyalty, satisfaction, 5-star reviews, and optimized health and safety.
Check out this guide to learn more about commercial property maintenance.
Partner With a Property Management Company
After buying your first commercial property, you'll soon understand the need for a reliable maintenance service.
Commercial properties have different needs than residential units.
For example, not just any household cleaning product is acceptable. Commercial properties need industrial-grade products for maximum sanitation. Just think about the number of customers, clients, and tenants that use the space.
Commercial properties often have larger bathrooms. You need industrial-strength cleaning supplies and schedules to maintain these facilities. Your building may be large enough to necessitate a professional janitorial service.
Understanding the Role of Property Managers
It is the role of the property manager to hire janitorial services (or staff) to maintain commercial property cleaning. It's also their role to hire handymen for property repairs and house painters for curb appeal.
Take stock of your property's needs:
- Commercial plumbing
- Carpet cleaning
- Flooring replacements
- Window replacements
- Roofing and siding
- Landscaping and gardening
- Electrician services
It's your property manager's job to forge professional relationships with these local services. This results in quick and cost-effective service. Your building also needs a 24-hour emergency service for plumbing, HVAC, and electrical emergencies.
Leveraging Digital Platforms For Better Maintenance
A cornerstone of any good commercial property maintenance strategy is communication.
One of the top reasons for commercial tenant turnover is poor communication (and response) with property maintenance. Commercial property owners, especially, can't afford to have an out-of-service bathroom, electrical outages, and HVAC emergencies. Not only do these issues cut into profits, but they also result in compliance violations and fines.
Property owners need a website that attracts new tenants and provides a clear avenue for communication.
For example, PMI Indianapolis provides real estate investor portals that help owners facilitate communication with commercial tenants. They can also submit maintenance requests through the provided request portal.
Stay In Compliance With Commercial Property Maintenance
Every property maintenance protocol should be designed for compliance. Commercial properties are subject to more compliance regulations than residential homes.
Owners have to deal with OSHA guidelines that regulate the health and safety of the space. Experienced property owners understand the latest guidelines and inspect properties routinely for trouble areas. Routine inspections help owners spot potential HVAC leaks, water damage, and more issues before they start.
Start Retaining More Tenants
Don't let commercial property maintenance fall by the waistside. Remember the above points when drafting the perfect maintenance strategy, from industrial-strength cleaning to communication.
PMI Indianapolis wants to help get your maintenance priorities back on track. Contact us today to learn about the possibilities of commercial property management.
